40% OFF SALE WITH PROMO CODE: TAKE40

**ALL ITEMS ARE FINAL SALE - NO RETURNS OR EXCHANGES**

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    Shipping Policy

    COVID-19 Update

    Since we’re working at a reduced capacity, order fulfillment will take longer than our previous shipping times.  Our warehouse is working at a reduced capicity to keep everything safe for the warehouse staff and our packages.  Please note that delays can be up to 14 days in shipping.  Any questions please contact our customer service team.

     

    GENERAL SHIPPING POLICY

    Once your order is placed, you can expect it to be processed within 48 business hours. Items are shipped via UPS for domestic orders including Puerto Rico and Canada.

    TRANSIT TIMES

    Our transit times are based on UPS posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.
     

    SHIPPING OPTIONS

    Standard Ground: 1-5 Business Days
    International Orders: Please allow for 10 to 14 days for delivery

     

    SHIPPING RATES

    Domestic & International order UPS shipping rates vary, based on location and product weight.

     

    ORDER PROCESSING INFORMATION

    Please note that the orders are only processed and shipped Monday through Friday.
    Orders placed by or before 10AM of the day will ship that same day***

    Once your order is shipped you will receive an email with tracking information allowing you to track your order

    CANCELLING ORDERS

    Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request.

    Still Have Questions?  We're here to help!

    Please contact us at customerservice@Iro-Ochi.com.